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512-354-1500

QueueMetrics System

QueueMetrics System

 

Exabar Telecom VoxECall Center has partnered with Loway

QueueMetrics

Queuemetricsview2

The Advanced Call Center Software Solution Suite.
Measure your targets, conversion rates and agent activities.
Create accurate reports and statistics.
Set security and privacy on individual queues.
Support virtual and multi-tenant production environments.
Improve your business.

QueueMetrics Features:

– Live administrator and supervisor call center status panel.
– Area code breakdowns inclusive of calling and waiting time.
– Agent billable and payable time with total sales, contacts and conversion statistics .
– Live agent page with queue statistics and agent controls.
– Total unanswered calls with disconnection time and position.
– Complete call distribution statistic, including sales and contacts, by week, day or hour.
– Administrator message broadcasting and SMS functionality.
– Full agent availability with session and pauses details and history.
– Inbound ACD call attempts with metrics available by operator, terminal and queue.
– Detailed call information including the Asterisk Call ID and recorded call.
– Total of answered calls including call length and waiting time metrics.
– Inclusive SLA of answered and unanswered calls and disconnection causes.
– Extensive Quality Assessment module.
– Send automated nightly PDF/XLS exports by e-mail.
– Hundreds of metrics computed.

 

Wombat Dialer

WombatDialerview2A flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics. The next-generation dialer application built for ease of integration. Wombat Dialer is a highly scalable, easy-to-use telecasting platform that “just works”.  It works natively with the QueueMetrics Call-Center Monitoring Suite in order to produce state-of-the-art campaign analysis and insight. Easy to get reports and business intelligence on your contact center and business: actionable information for you and your executive team about your staff and customers.

Our friendly knowledgeable representatives will be able to help you determine the best solution to accomplish your vision at the lowest possible price. To learn more about how Exabar’s VoxECall Center and QueueMetrics and the Wombat Dialer can have a huge positive impact for your business.