VoxECall Professional

An affordable rich feature service that is a perfect fit for small businesses.

• Announcement on Hold
• Anywhere Extensions
• Auto Attendant
• Blacklisting
• Call Accounting
• Call Forwarding
• Call Log
• Call Recording
• Call Transferring
• Call Waiting
• Caller ID
• Conference Calling

• Custom Call Queue Announcements
• Custom Caller ID Name Directory
• Directory Assistance Listing
• Do Not Disturb
• Music on Hold
• Names & Numbers Listing
• Scheduler
• Time Based Routing
• Unlimited Call Queues
• Voicemail
• Voicemail to Email

VoxECall Enterprise

        A Robust Solution for All Businesses.

• All PRO Features
• Call Barging
• Call Park
• Call Pick-Up
• Call Recording
• Enterprise Voicemail
• Meet-Me Conferencing
• Mobile Bridging

• Night Mode
• On-the-Fly Recording
• Paging & Intercom
• Ring-All
• Skills Based Routing
• System Speed Dial
• Voicemail Groups

VoxECall Call Center

A Complete Call Center Solution in hundreds of Call Centers around the globe.

This Advanced Call Center Software Solution: Measure your targets, conversion rates and agent activities. Create accurate reports and statistics. Set security and privacy on individual queues. Support virtual and multi-tenant production environments. Improve your business.

Features:

• -Live administrator and supervisor call center status panel.
• -Area code break downs inclusive of calling and waiting time.
• -Agent billable and payable time with total sales, contacts and conversion statistics.
• -Live agent page with queue statistics and agent controls.
• -Total of answered calls including call length and waiting time metrics.
• -Total unanswered calls with disconnection time and position.
• -Complete call distribution statistics, including sales and contacts, by week, day or hour.
• -Administrator message broadcasting and SMS functionality.
• -Full agent availability with session and pauses details and history.
• -Inbound ACD call attempts with metrics available by operator, terminal and queue.
• -Detailed call information including the Call I. D. and recorded call.
• -Inclusive SLA of answered and unanswered calls and disconnection causes.
• -Extensive Quality Assessment module.
• -Send automated nightly PDF/XLS exports by-mail.
• -Hundreds of metrics computed.
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